Blank display

[Tabrej13]

Product serial number - Edited

Suddenly my HP PC turned blank. Mouse cursor is showing but not moving

[Kuroi_Kenshi]

Hi @Tabrej13,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your HP Victus Gaming Laptop having a blank display!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Your Laptop:

• Press and hold the power button until your laptop turns off.
• Wait for a few seconds, then power it back on.

Check External Devices:

• Disconnect any external devices such as USB drives, external monitors, or other peripherals.
• Reboot the laptop and see if the display returns to normal.

Safe Mode Boot:

• Boot your laptop in Safe Mode to identify if any software issue is causing the blank display.
• Restart the computer and repeatedly press the F8 key until the advanced boot options appear. Then select Safe Mode.

Update Graphics Drivers:

• If you can access the system, check for any pending updates for your graphics drivers. Sometimes outdated drivers can cause display issues.

Check Power and Battery:

• Ensure that your laptop is plugged in correctly and the battery is charged.

Perform a Hard Reset:

• Disconnect the AC adapter, remove the battery (if removable), and press the power button for 15 seconds.
• Reconnect everything and try booting up the laptop.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,