cancel
Showing results for 
Search instead for 
Did you mean: 
lockypics
New member
1 0 0 0
Message 1 of 2
178
Flag Post

Blue vertical line on HP 27ES monitor

HP Recommended
HP 27ES

Today one of my HP 27ES monitors has developed a single blue vertical line.

This is present on both HDMI inputs.  I don't use the VGA so don't know about that one.

Nothing has changed, the monitor has not been moved, or subject to any extremes of heat or damp, i'd expect a premium product not to fail when less than 2 years old.

 

 2020-08-18 14.51.00.jpg

Tags (1)
1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
23,493 23,451 1,064 1,097
Message 2 of 2
Flag Post
HP Recommended

@lockypics

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked without these issues?
  • Have you updated Graphics and Chipset drivers?

Let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation