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- HP Community
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- Blue vertical line on HP 27ES monitor

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08-18-2020 08:03 AM
Today one of my HP 27ES monitors has developed a single blue vertical line.
This is present on both HDMI inputs. I don't use the VGA so don't know about that one.
Nothing has changed, the monitor has not been moved, or subject to any extremes of heat or damp, i'd expect a premium product not to fail when less than 2 years old.
08-20-2020 08:18 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- When was the last time it worked without these issues?
- Have you updated Graphics and Chipset drivers?
Let’s try these steps to resolve the problem:
I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting,
If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee