cancel
Showing results for 
Search instead for 
Did you mean: 
Edwin14
New member
2 1 0 0
Message 1 of 4
173
Flag Post

Brightness keep dimming by itself

HP Recommended
HP Envy Recline 23
Microsoft Windows 10 (32-bit)

So 2 days ago, my screen brightness keep dimming itself, and there's no brightness option in setting for me to turn it back on. I also tried to find "adaptive brightness" and there's none for my desktop. What can I do?

Thanks in advance for your help!

3 REPLIES 3
praveen196
HP Support Agent
HP Support Agent
10,488 10,490 476 754
Message 2 of 4
Flag Post
HP Recommended

@Edwin14 Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

Was this reply helpful? Yes No
Edwin14
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

It is F3D56AA#ABA

Was this reply helpful? Yes No
praveen196
HP Support Agent
HP Support Agent
10,488 10,490 476 754
Message 4 of 4
Flag Post
HP Recommended

@Edwin14

 

Thank you for the information. 

 

Let's try these steps now:

  • Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
  • Check the box that states delete the software for this device.
  • Then restart the computer and update the bios chipset and graphics drivers from this link: http://hp.com/drivers  Select the country and type the product# of the unit. Then follow the onscreen instructions.

Now check for issue resolution. If it continues, then perform relevant steps from this link: https://support.hp.com/ph-en/document/c00832191 (HP Notebook PCs - Display Is Dim or Difficult to Read (Windows 10, 8, 7)

  • Run all the latest Windows updates and ensure that they are installed correctly.
  • Then run all HP support assistant updates and ensure that they are installed correctly on the machine.

Now check for issue resolution. If the issue continues, then create a new local user account as an administrator  from this link: https://support.microsoft.com/en-in/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-loc...

Log into the new user account after restarting your computer.

Now check if the issue gets resolved in the new user account.

 

Have a nice day!!

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation