Brightness not working for HP All-in-one 24-f0xx

[ATGRESS]

I need help trying to figure out why mt adjust brightness slider isn't working. I would try to adjust the brightness and nothing happens. Also how do i change the warmth of the screen? This bright monitor at work isn't helping. No one in my office can figure it and i have tried everything I could to see what was wrong.

I have the HP All-in-one 24-f0xx. I can't find much info about this. 

Thank you!

[Paul_Tikkanen]

Sounds to me like you need to install the graphics driver.

What is the product number of your PC?

Run the Windows system information app and the product number will be found on the System SKU line.

[ATGRESS]

The product ID is 00325-81477-46348-AAOEM

[Paul_Tikkanen]

That's the Windows operating system ID, not your PC's product number.

You have to run the Windows system information app to find the PC's product number.

Using the Windows search icon on your PC's taskbar type System information and the app should appear.

Run the app and the System SKU line is about 1/4 of the way down the report.

[ATGRESS]

2HK06AA#ABA

Is this the correct one?

[Paul_Tikkanen]

Yes, that is the product number of your PC.

You have a HP All-in-One 24-f0034.

I'm getting conflicting information regarding the graphics adapter the PC comes with.

The specs indicate it has the onboard Intel graphics and the parts list seems to indicate it has a Nvdia graphics adapter.

Go to the device manager.

Click to expand the Display adapters device manager category and let me know what graphics devices you see listed there.

[ATGRESS]

[Paul_Tikkanen]

OK, so your PC definitely needs a graphics driver and W11 should have automatically installed the Intel graphics adapter.

So... that leaves the Nvidia graphics adapter.

See if installing this driver and restarting the PC resolves the problem.

NVIDIA GeForce Graphics Driver 

26.21.14.4223

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104416.exe 

[ATGRESS]

It states that it isn't compatible 

[Paul_Tikkanen]

Yes, that is because HP has not supplied any W11 drivers for your PC, so I had to give you the newest W10 driver HP had, and I was hoping you would not get the error you got.

See if this works...manually install the graphics driver, and that should bypass the Nvidia operating system version check.

Go to the device manager.  Click to expand the Display adapters device manager category.

Click on the Microsoft Basic Display adapter.

Click on the driver tab.  Click on Update driver.

Select the 'Browse my computer for drivers' option and browse to the driver folder that was created when you ran the driver file.

That folder will be located in C:\SWSetip\sp104416.

Make sure that the Include subfolders box is checked and see if the driver will install that way.

If that doesn't work either, please post the hardware ID for the Microsoft Basic Display adapter.

Use this guide for how to find that information:

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)