Broken Chromebook Keyboard

[Valerie614]

I have an HP Chromebook - 14 and the middle row of keyboard letters is not working.  Can someone please help me?

[Echo_Lake]

@Valerie614

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  I understand that keyboard is not working correctly. 

To perform a hardware reset, perform the following steps:

1. Connect the AC adapter.
2. Press and hold the Refresh key and then press Power button.
3. When the computer starts up, release the Refresh key.

If the issue persists, follow next steps:

1. Turn off the Chromebook and then turn it back on. 
2. Use the keys while you browse as a guest. If the keys work, delete the account that has the problem on your Chromebook and then add it again.
3. Complete a hard reset on your Chromebook hardware.
4. If the owner account has issues, perform a factory reset on the Chromebook.

If this does not work, or you are not able to do the factory reset, you will need to contact HP phone support for repair options. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ 
 

Hope this helps! Keep me posted for further assistance.
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