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‎10-13-2022 09:38 AM

HP Recommended
Product: HP Pavilion 24-xa All-in-One Desktop PC (5KF24AV)
Operating System: Microsoft Windows 11

I have a all in one. In order to turn the camera on, you pull it up from behind the screen so it can turn on. Since about 2 months ago, when it is down and I it says "Camera turned off" however when I Pull it up it changes to "camera not detected."

 

I have installed all updates, I have tried trouble shooting and even resetting it to previous settings. The computer was not moved, did not suffer any damage etc. I've also contacted Microsoft who tried to fix it and install a driver to update it. They could not resolve the issues even after escalation and giving them control of the computer - they also tried HP's suggestions for resolving it to no avail. 

Category:
1 REPLY 1

‎10-22-2022 11:36 AM

HP Recommended

Hi @MichelleLaw
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing web camera issues with your HP Pavilion 24-Xa All-In-One Desktop PC (5KF24AV).

 

Please follow the steps from this document.

 

Let me know if this works.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Rainbow23 - HP Support.
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