Built in Web Camera for HP all in one says camera not detected as soon as I pull it up.

[MichelleLaw]

I have a all in one. In order to turn the camera on, you pull it up from behind the screen so it can turn on. Since about 2 months ago, when it is down and I it says "Camera turned off" however when I Pull it up it changes to "camera not detected."

I have installed all updates, I have tried trouble shooting and even resetting it to previous settings. The computer was not moved, did not suffer any damage etc. I've also contacted Microsoft who tried to fix it and install a driver to update it. They could not resolve the issues even after escalation and giving them control of the computer - they also tried HP's suggestions for resolving it to no avail. 

[Rainbow23]

Hi @MichelleLaw
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing web camera issues with your HP Pavilion 24-Xa All-In-One Desktop PC (5KF24AV).

Please follow the steps from this document.

Let me know if this works.
Take care and have a good day.

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