Camera Not Working

[Ashley239]

My camera isnt working and i need a compatible driver for me to access my camera

[Raj_05]

Hi @Ashley239,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To troubleshoot your HP laptop camera issue and find a compatible driver, follow these steps.

Check Device Manager

1. Open Device Manager:
   • Press Win + X and select Device Manager.
2. Find the Camera:
   • Look under Cameras or Imaging Devices.
   • If you see your camera listed, check if there is a yellow triangle or "Unknown Device."
3. Update Driver:
   • Right-click the camera > Update driver > Search automatically for updated driver software.

Reinstall the Camera Driver

1. Right-click the camera in Device Manager and select Uninstall Device.
2. Restart your laptop. Windows will attempt to reinstall the driver automatically.
3. If the driver isn't reinstalled:
   • Go to the HP Drivers and Software page.
   • Enter your laptop's model number and download the camera driver.

HP Support Assistant

• Open HP Support Assistant on your laptop.
• Go to the Updates tab and check for camera driver updates.
• Download and install any available updates.

Test Camera Functionality

• Open the Camera app on your laptop to test if the camera is detected.
• If it’s not working, try these additional steps:
  • Ensure the camera is enabled in Settings:
    • Go to Settings > Privacy > Camera and enable access for apps.
  • Check if there is a physical privacy shutter or a keyboard shortcut (Fn + camera icon).

Manually Download Camera Driver

1. Visit the camera manufacturer’s website (e.g., Realtek, Intel, or others) if HP’s website doesn’t have the driver.
2. Use the device's Hardware ID:
   • Right-click the camera in Device Manager > Properties > Details > Set Property to Hardware Ids.
   • Search for the hardware ID online to locate a compatible driver.

Camera Not Detected?

• Ensure your laptop's BIOS/UEFI settings allow the camera to function:
  1. Restart the laptop and press the BIOS key (usually F10 or Esc).
  2. Navigate to Security or Devices and enable the camera.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support