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Camera fuzzy on new HP All in One

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Microsoft Windows 10 (64-bit)

I have a new HP All-In-One 20-c411a and I am having trouble with the Camera.  I have tried a few fixes but cannot seem to get it clear.  I have attached a photo so you can see what I mean.  I am hoping that it is just a setting that I can fix but need help from the community to know what to do next.  i am currently doing a lot of zoom meetings and cannot use the computer yet because of the look.  I also use the computer tethering off my phone via USB if that makes a difference.  Help anyone please.


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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

If the image is too dark, take the following actions:

  • Make sure your video recording environment has good lighting.

  • Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

  • Reduce the size of the video image in the webcam software.

  • Use a high-speed Internet connection.

  • Do not use other high-speed USB devices while using the webcam.

Some software applications might require updated drivers for your webcam to display video, or they might need a more basic driver. Use the following steps to change the driver for your webcam:

  1. Go to the HP Customer Support - Software and Driver Downloads page.

  2. If a Let's identify your product to get started page displays, click Laptop or Desktop.

  3. Type the model name for your computer in the Or, enter your serial number field, and then click Submit. For example, type Pavilion HPE h8-1360t Desktop, and then click Submit.

    Type the model name for your HP computer in the search field

  4. If a Matching products web page opens, select your model number from the list.

  5. The software results page for your computer displays with the default operating system selected. If you need to change the operating system, click Change, select your version, and then click Change.

    note:If you cannot find the operating system you want in the list, HP does not have drivers for that operating system.

    Change your computer operating system

  6. From the list of available software and driver categories, find the webcam driver.

    • If a webcam driver update is available from HP, download the file to your computer and install the software according to the instructions on the webpage. After updating, restart the computer, and then try using your software again. If the problem persists, continue using these steps to install a generic Windows USB video driver.

    • If a webcam driver is not available from HP or you cannot access the Internet, continue using these steps to install a generic Windows USB Video driver.

  7. In Windows, search for and open Device Manager.

  8. Double-click Imaging Devices to expand the list of webcam drivers.

    Image: Imaging Devices

    • If there is no imaging devices category listed in Device Manager, stop using these steps and see the section Webcam is not listed in Device Manager in this document.

    • If more than one webcam driver is listed, right-click the driver and select uninstall for any driver that is not the HP Webcam-101 or Microsoft USB Video Device driver. Once the other drivers have been removed, restart your computer and open your software. If problems persist, continue using these steps.

  9. Right-click the name of the webcam in the Images Devices category (HP Webcam-101 or Microsoft USB Video Device), and select Update Driver Software.

  10. Click Browse the computer to select a specific USB Video Device driver.

    Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties.

    Image: Properties

    Make a note of the existing name of the webcam driver (Example: HP Webcam), as it might change after the update.

  11. On the Webcam Properties window, select Update Driver. 

  12. Select to browse the computer for the desired driver.

  13. Click Let me pick from a list of device drivers on my computer.

  14. Remove the selection from Show compatible hardware.

  15. Select Microsoft in the Manufacturer field, and select USB Video Device in the Model field.

  16. Click Next to install the webcam driver.

  17. Allow the installation of the USB Video Device, and then click Close.

  18. After the device has been updated to USB Video Device in Device Manager, restart your computer and open your software.

    If problems persist, install the latest BIOS update from HP and get all the latest Windows updates from Microsoft.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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