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08-18-2021 01:46 PM
The camera is turning on in the down position and working properly (but just seeing black indeed). When switching to the up position, the camera is turning off.
I already tried uninstalling/installing the driver as well as enabling/disabling the device but nothing help.
08-30-2021 07:23 PM
Hi @Jalexist, Welcome to the HP Support Community.
Apologies for all the inconvenience
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue, and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now,
As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
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