Camera not working

[EmmaBerisha]

 

Hi, i have problem with my Camera. It doesnt work. I cant find it in Device Manager also. Can you please help me. I have this laptop for less than year and a half and since buying it i always have had problems with Camera and always manage to solve it until now 

[Deep_World]

Hi @EmmaBerisha,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I Understand your concern about the camera issue, don’t worry let me help you with this.

To better understand the issue, could you please provide a few more details?

• Which HP laptop model are you using?
• Do you recall if the camera ever worked consistently, or has it always been intermittent?
• Are you seeing any error messages when trying to use apps like Zoom or the Camera app?

Here are a few troubleshooting steps you can try right away:

Check Camera Settings

• Press Windows + I → go to Privacy & Security → Camera.
• Make sure camera access is turned On for apps.

Verify Device Manager Again

• Press Windows + X → select Device Manager.
• Expand Imaging Devices or Cameras. If you don’t see your camera, click View → Show hidden devices.

Run Windows Troubleshooter

• Press Windows + I → System → Troubleshoot → Other troubleshooters.
• Run the Camera troubleshooter if available.

Update Drivers

• Visit HP Support Assistant (pre-installed on most HP laptops).
• Check for driver updates, especially for the camera and chipset.

Reset the Camera App

• Open Settings → Apps → Installed apps → search for Camera.
• Click Advanced options → Reset.

I hope this helps.

If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Deep_World