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I'm using an HP Victus laptop running Windows 11, and my built-in webcam suddenly stopped working without any apparent reason.

Whenever I open the Camera app, I get the following message:

"We can't find your camera.Check to make sure it's connected and installed properly, that it isn't being blocked by antivirus software, and that your camera drivers are up to date. If there's a physical switch or button for the camera on your PC, make sure it's turned on."

I followed HP's recommended troubleshooting instructions, which said to:

Visit the official HP Customer Support – Software and Driver Downloads page.

Enter my laptop's serial number.

Select Windows 11.

Download the latest camera driver (Realtek, Sonix, or HP Universal Camera Driver) under the Driver – Camera section.

However, after entering my serial number and checking the drivers available for my laptop, there is no Camera driver listed at all. I couldn't find any Realtek, Sonix, HP Universal Camera, or any other webcam driver to download.

So far, I have:

Restarted my laptop

.Checked the HP Support driver page for my exact model.

Confirmed that no Camera driver is available for download.

1 REPLY 1
HP Recommended

If the camera isn't showing up in Device Manager either, Windows may not be detecting it at all. Check if the webcam is disabled in the BIOS or by a keyboard privacy key if your model has one. Since HP doesn't list a separate camera driver for every model, the webcam driver is sometimes included through Windows Update or another system driver. If none of that helps, it could be a hardware issue or a loose camera connection.

Levi - DFWTechGuy
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