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KymberlyK
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Message 1 of 2
146
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Can’t log in

HP Recommended
Pavilion Laptop HD Touch Intel 17

Can’t log in, although I was able to set-up. When I attempt to reset the password, the keys I press don’t correspond with the text on the screen when I attempt to answer the reset quest. 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@KymberlyK

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Are you getting any error messages?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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