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RHT673
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Can't work HP 27" FHD internal webcam with Mac

HP Recommended
Pavillion 27FHD IPS Monitor B&O speaker, pop-up webcam
macOS 10.15 Catalina

Hi

 

I have connected my new monitor to my Macbook using the supplied HDMI and USB-C cables through an iTeknic USB-C hub.  The picture works, the speakers work and I know the USB is working as it is powering my Mac.  However, there is no connection to the web-cam or the inbuilt microphone.  This was one of the main reasons for choosing this model!

 

What am I missing / what do I need to do differently?

Thanks

Richard

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The_Fossette
HP Support Agent
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@RHT673,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the webcam on the monitor is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

HP monitors are not supported in a Mac environment. However, newer Macs use graphics with VESA modes and can display to most HP LCD monitors.To do this, connect the monitor to the Mac while the Mac is off, and then turn on the MAC. The monitor should operate at 60Hz.The INF and software for the HP monitor are for Microsoft Windows and cannot be run in a standard MAC OS environment.

 

I hope that answers your question and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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meshg
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I also got this monitor for the same reason, have you been able to resolve?

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meshg
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the question is how do I get the webcam to work for zoom etc with the mac ?

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RHT673
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 No, I couldn't get the webcam to work with my Mac. Disappointing.

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