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Cannot connect to webcam

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I cannot access my webcam. I tried using the Microsoft Camera App and Skype, but nothing worked. I keep getting a message that the computer cannot connect to it. It is a built-in webcam HP Wide Vision HP Camera. It's showing up as a hidden icon in Device manager and appears deactivated (icon has a gray appearance). Ant help would be appreciated.

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Hi! @crissydrakes,


Please share the product number of the PC to assist you better.


Try updating BIOS and other drivers to the latest version using HP support assistant and check if it helps.


Refer this article to know more information about using the HP support assistant. Click Here


Also, Try the steps recommended below and check if it helps.


In Windows, search for and open Device Manager.
Double-click Imaging Devices to expand the list of webcam drivers.
If there is no Imaging devices category listed in Device Manager, stop using these steps and see the section Webcam is not listed in Device Manager in this document.
If more than one webcam driver is listed, right-click the driver and select uninstall for any driver that is not the HP Webcam-101 or Microsoft USB Video Device driver. Once the other drivers have been removed, restart your computer and open your software. If problems persist, continue using these steps.
Right-click the name of the webcam in the Images Devices category (HP Webcam-101 or Microsoft USB Video Device), and select Update Driver Software.
Click Browse the computer to select a specific USB Video Device driver.
Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties.
Make a note of the existing name of the webcam driver (Example: HP Webcam), as it might change after the update.
On the Webcam Properties window, select Update Driver.
Select to Browse the computer for the desired driver.
Click Let me pick from a list of device drivers on my computer.
Remove the selection from Show compatible hardware.
Select Microsoft in the Manufacturer field, and select USB Video Device in the Model field.
Click Next to install the webcam driver.
Allow the installation of the USB Video Device, and then click Close.
After the device has been updated to USB Video Device in Device Manager, restart your computer and open your software.
If problems persist, install the latest BIOS update from HP and get all the latest Windows updates from Microsoft.


Also, try the steps recommended below.


1.    Navigate to Control Panel, Hardware and Sound and Power Options.
2.    Select ‘Change power settings’ next to the active power plan.
3.    Select ‘Change advanced power settings’ text link.
4.    Select ‘Change settings that are currently unavailable’.
5.    Find Graphics Settings or PCI Express and Link State Power Management and set to Maximum performance, depending on what computer you have.
6.    Find Wireless Adapter Settings and set to Maximum performance.
7.    Reboot your computer and retest.


Refer this article to know more information about webcam issues with the PC. Click Here


Let me know if this helps!

Have a great day! 🙂


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