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Matthew6
Level 3
44 15 1 1
Message 1 of 6
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Solved!

Cannot install the graphics driver for HP 15.

HP Recommended
Hp 15-BS 507na
Microsoft Windows 10 (64-bit)

Hello,

I am having problems getting my HP15-bs506na laptop to install the intel graphic driver when I try to install the driver the following message appears on the screen the driver does not meet the minimum requirements 

Any help would be appreciated 

thanks

Matthew

 

Matthew
1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
138,211 88,713 21,345 27,654
Message 4 of 6
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HP Recommended

Hi, Matthew:

 

You originally posted that your notebook was a 15-BS507na in the subject.

 

In the body of your post, you posted it was a 15-bs506na.

 

The 15-BS507na has the Pentium processor and I gave you the graphics driver for it.

 

The 15-bs506na has the Intel Celeron processor and would also use the same driver.

 

HP Notebook - 15-bs506na Product Specifications | HP® Customer Support

View solution in original post

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Paul_Tikkanen
Level 21
Level 21
138,211 88,713 21,345 27,654
Message 2 of 6
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HP Recommended

Hi, Matthew:

 

The product specs for your notebook indicate that it comes with an Intel® Pentium® N3710 processor.

 

HP Notebook - 15-bs507na Product Specifications | HP® Customer Support

 

That means the processor is of the Intel Braswell family of processors.

 

There are 18 graphics drivers listed on your notebook's support page, and only the ones listed for the Braswell chipset will work.

 

From the list, this would be the latest one...

 

Intel High-Definition (HD) Graphics Driver - Braswell / Broadwell

 

20.19.15.5070       Feb 10, 2020

 

sp101554.exe (hp.com)

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Matthew6
Author
Level 3
44 15 1 1
Message 3 of 6
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HP Recommended

hello,

my mistake it a hp 15 507 and not 506.

thanks

matthew

Matthew
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Paul_Tikkanen
Level 21
Level 21
138,211 88,713 21,345 27,654
Message 4 of 6
Flag Post
HP Recommended

Hi, Matthew:

 

You originally posted that your notebook was a 15-BS507na in the subject.

 

In the body of your post, you posted it was a 15-bs506na.

 

The 15-BS507na has the Pentium processor and I gave you the graphics driver for it.

 

The 15-bs506na has the Intel Celeron processor and would also use the same driver.

 

HP Notebook - 15-bs506na Product Specifications | HP® Customer Support

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Matthew6
Author
Level 3
44 15 1 1
Message 5 of 6
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Hello Paul

A big thank you for your help with the graphics driver download the driver from the link you sent me and it worked on my laptop and my dad laptop as well.

Thanks

Matthew

Matthew
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Paul_Tikkanen
Level 21
Level 21
138,211 88,713 21,345 27,654
Message 6 of 6
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Anytime, Matthew.

 

Glad to have been of assistance.

 

Paul

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