Cannot print

[LittleVic]

I had to reset my printer by removing the power cable et cetera. I have refitted the power cable and when I press print, I get an error message “cannot print”.

[Raj_05]

Hi @LittleVic,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing an "Cannot print" error message on your HP ENVY 5541 All-In-One Printer after a reset, there are a few steps you can try to resolve the issue. Here's a step-by-step guide.

Check Connection:

• Ensure that all cables are securely connected to the printer and the power source.
• Make sure the USB or wireless connection between your computer and the printer is stable.

Restart Printer and Computer:

• Turn off the printer and disconnect the power cable.
• Restart your computer.
• Reconnect the power cable and turn on the printer.

Check for Paper Jams:

• Open the printer access door and check for any paper jams.
• Remove any jammed paper carefully.

Check Ink Cartridges:

• Ensure that the ink cartridges are properly installed and have sufficient ink.
• If the cartridges are low, consider replacing them.

Update or Reinstall Printer Drivers:

• Outdated or corrupted printer drivers can cause printing issues.
• Visit the official HP website to download and install the latest drivers for your printer model.

Reset Print Spooler:

• Press the Windows key + R to open the Run dialog box.
• Type "services.msc" and press Enter.
• Scroll down to find the "Print Spooler" service.
• Right-click on it and select "Restart."

Check Print Queue:

• Open the print queue on your computer to ensure that there are no pending print jobs.
• Cancel any stuck or pending print jobs.

Run HP Print and Scan Doctor:

• HP provides a diagnostic tool called HP Print and Scan Doctor. Download and run this tool to identify and fix printing issues automatically.

Reinstall Printer:

• Remove the printer from your computer's devices and printers.
• Reinstall the printer using the latest drivers.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support