• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎11-15-2019 02:28 PM

HP Recommended
Product: Pavillion desk top
Operating System: Microsoft Windows 10 (64-bit)

Computer and monitor will not communicate on start up or restart.   Takes many on/off cycles before it will connect with monitor.  Once connected, everything works fine until there is a restart or the computer is turned off.

1 REPLY 1

‎11-18-2019 09:37 AM

HP Recommended

@Craigz444,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are not getting display on the monitor when you turn on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

  • What is the exact model for your computer?
  • How is the monitor connected to the computer?

While you respond to that, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.