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- Computer freezes while browsing online - often while I have ...

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01-19-2024 04:11 PM
Product: OMEN by HP 40L Gaming Desktop PC GT21-0000i (392G3AV)
Operating System: Microsoft Windows 11
I'll be logged onto Facebook, scrolling through posts, and my computer will freeze up. Any video that's playing stops, mouse and key board won't work. Have to hold down the power button to shut off the computer. Also happens sometimes when I'm browsing other sites. I use chrome.
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