Computer monitor

[Jenny0530115]

The AC/DC adapter is not working in the insert, I have changed to a new one and my monitor still won’t turn on.

a couple of times I had to shift the cable to make the screen turn on as well but now it won’t turn on at all 

anyone know what I can do?

[Echo_Lake]

@Jenny0530115

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Step 1: Checking power
• Step 2: Displaying a built-in on-screen message
• Step 3: Fixing a bad video connection
• Step 4: Testing the video connection
• Step 5: Connecting the monitor to a different computer. Click here: https://support.hp.com/us-en/product/hp-value-27-inch-displays/3989902/model/16462325/document/c0129...  to complete the troubleshooting steps. 

And, also refer to this article: https://support.hp.com/us-en/product/hp-value-27-inch-displays/3989902/model/16462325/document/c0006... By the end of the article you will be able to isolate the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.