Computer needs to restart; displays bugcode 0x7C

[Vent19]

I have a HP OmniStudio X All-in-One Desktop AI 27-cs0000t PC.   Occasionally, it goes to a black screen with the message that it ran into a problem and needs to restart... showing Bugcode 0X7C or similar.   In Device Manager, the firmware tab shows a triangle with exclamation point and it says the driver cannot be updated.  The rollback feature for the driver also appears disabled.  Anyone have a similar problem?  Any suggestions?  My knowledge of firmware & bios is limited...

[Jerry_57]

Hi @Vent19,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that the exact cause for BUGCODE 0x7C on your HP OmniStudio X All-in-One Desktop AI 27-cs0000t PC is from the provided content.
 

Based on the HP materials available here, these are the relevant HP-recommended steps you can try for a driver/firmware-related issue shown in Device Manager:
 

• Open Device Manager
   
• Find the affected device
   
• Double-click it and open the Driver tab
   
• Select Update Driver and follow the on-screen instructions
   
• If a newer driver causes issues, Rollback Driver can be used only when Windows makes that option available; if it is greyed out, rollback is not available for that device at that time
   
• HP also recommends checking whether a BIOS update is available, because HP BIOS updates often include fixes for known issues in the BIOS
   
• To check the BIOS version, restart the PC, press F10 to enter Setup, note the current BIOS revision, and compare it with the latest BIOS version available from the Official HP® Support.
   
• If the issue appears software-related, HP recommends trying Microsoft System Restore before doing broader recovery steps

I hope this will help.

 

Take care and have a good day.