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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- Computer only turns on

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01-04-2020 07:45 PM
I was watching YouTube on my pc and then suddenly my keyboard,mouse,headset and monitors all stopped. They all have power and my monitors have lights indicating they're on but when I turn my pc off and on it only lights up my keyboard and nothing else. I tried doing some stuff from the virtual agent but nothing helped.
01-05-2020 03:40 AM - edited 01-05-2020 03:41 AM
Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
If you can, but with a dead screen it may not work. Therefore next might be...
01-05-2020 09:58 AM
Hi
Because sometimes the HARD RESET can effect a repair.
Normally if a piece of hardware fails there are "beep codes (LED flashes)" to indicate the area of error.
You have none of those, therefore I suggest a second opinion, rather than me keep guessing.