Computer won't recognize hdd on USBs

[khone]

Sorry for the Win 11 category. Only choice available.

I have an old HP desktop running W10. For some reason the CD/DVD writer won't burn discs or run files from a disc. All it does when I insert a disc is show the files on the disc and below that "files ready to burn". Also, my desktop has 8 USB slots that recognize my mouse and keyboard but nothing else. I ran the troubleshooter but after about 10 minutes of "resolving issues" and no action, I cancelled it.

Is there any way to fix my 12 year old desktop?

[Rachel571 · Accepted solution]

Hi @khone,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

No problem! Let's address the issues you're experiencing with your HP desktop running Windows 10:

CD/DVD Drive not Burning Discs or Running Files: If your CD/DVD drive is not functioning properly, there could be several reasons for this. Here are a few troubleshooting steps you can try:

• Ensure that the CD/DVD drive is properly connected to your computer and recognized by Windows. You can check this in Device Manager.
• Check if the drive has the latest firmware installed. You can usually find firmware updates on the HP website.
• Try using a different brand of blank discs, as compatibility issues can sometimes occur.
• If none of the above steps work, the drive itself may be faulty and may need to be replaced.

USB Slots not Recognizing Devices: If your USB slots are not recognizing devices other than your mouse and keyboard, there may be a few things causing this issue:

• Make sure the devices you're trying to connect are functioning properly by testing them on another computer.
• Check if there are any driver updates available for your USB controllers. You can do this through Device Manager.
• Try plugging the devices into different USB ports on your computer to see if the issue is specific to certain ports.
• If you're using USB hubs, try connecting the devices directly to your computer's USB ports instead.
• Resetting the USB controllers in Device Manager can sometimes resolve issues with USB recognition. To do this, right-click on each USB controller in Device Manager and select "Uninstall device." Then restart your computer to allow Windows to reinstall the drivers.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[khone]

Thank you Rachel571 for your response.

Believe me, I've done everything you suggest. But, right now I'm putting those issues behind me because I'm encountering a new problem that I've been trying to solve for about 2+ days - cannot wipe/format my hard drive.

I've tried everything recommended by Microsoft Community and nothing works.

Right now, I'm uninstalling everything listed on Control Panel/Programs and Features/Uninstall or change a program.

I guess I'll need to make a new post on that.

Again, thank you.

[Rachel571]

Hi @khone,

Thank you for your response, 

Please feel free to reply to us and we will be more than happy to help you.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Rachel571 

HP Support