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- Cracked All-In-One Touch Screen

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12-01-2020 07:00 PM - edited 12-01-2020 07:41 PM
I cracked my touch screen on my HP All-In-One Pavilion PC. (Model # 24-b227c) Does anyone know the replacement part number for the touch screen? I believe the part number I need is for the exterior bezel.
Thanks
bslif
12-02-2020 06:29 AM
there is no 1 answer to that, all OEMS may use 2 or 3 makers of LCD screens in one model even a 5year run of a series
what is done in all shops, (google for screens see place that sell LCD)
they all say remove the old LCD screen first
then read the tagged number on there rear, this MUST MATCH this and this alone. or very costly error awaits you.
you posed with no product number told at all, making any answer super hard see why next.
HP parts surfer , tells you this. are you in USA? this to can vary the parts inside, due to your countries laws on NOISE RFI)
24-b227c
https://partsurfer.hp.com/search.aspx
it tells me the number above is bogus. typo or not USA spec PC. the surfer does not like that c an the end , but hp.com shows the PC full; spec and all.
the PC has service tag and has a product number, and this matters most of all.
the Prod# tells what option screens were used, or alternates, (the looking first only finds rule)
google shows this.
60.45 cm (23.8 in) 10-point touch-enabled diagonal widescreen full high-definition IPS WLED-backlit edge-to-edge display (1920 x 1080)
https://partsurfer.hp.com/WSearch.aspx?Wchar=Y&searchText=24-b227
see this, snows only sufix n and 7 models. of that. what is your model code?
what country are you in, as that is question1 always.
12-02-2020 06:32 AM
power on PC
hammer ESC and go to page one BIOS
then click on info page
and see true model, 24-b227c
and just below that see, the product ID # this is manditory on all parts buys not simple LCD is not simple.
HDD is , SSD is DDR but not LCD
oK? and what country PC was bought in (market)