Customer Support Complaint

[GTifeld]

Hello Everyone,

I need to know how to file a complaint with HP about a recent purchase. I won't go into explicit detail here, but long story short I had a problem with a brand new PC right out of the box and trying to resolve it with HP has been a nightmare. I've wasted so much time running around in circles and have gotten nowhwere. I'm done with being on hold on the 800 # and useless chats with representatives who can't do anything. I want to get my complaint to someone who can actually DO something about it. I've been a loyal HP customer for decaces but this latest experience has pushed me over the edge. If anyone can point in the right direction, I'd greatly appreciate it. Thank you in advance.

[Dragon-Fur]

@GTifeld 

Welcome back to the HP English Community --

We can - and I will - forward your concerns to our Moderator team.

Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

• Our HP Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

• Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

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[GTifeld]

Dear Dragon-Fur,

Thank you for your response and your help. I was just hoping someone knew of a name and address/email address, or URL where I could escalate my issue to someone higher on the chain. But I do appreciate your effors on my behalf. Thank you. Wish me luck. 

[Dragon-Fur]

@GTifeld 

You are welcome.

We - that is, the HP Community - are not a department of HP proper -- we are a peer-to-peer user forum that lives at and operates within the HP website.

 I do believe our "here but not part of HP proper" status can be confusing. 

Being a separate entity means we cannot intervene directly on your behalf.

We are higher on the chain than complaining to the air to your neighbor -- there is hope.

Yes - I hope you receive the attention to your problem that it needs.

"Best Luck".

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People who own, use, and support HP devices.

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