DESKTOP START UP MENU KEEPS POPPING UP

[DCDVILLALOBOS]

I HAVE A DESKTOP HP MODEL TP01-0070 WINDOWS 10 9TH GENERATION INTEL CORE i7-9700 PROCESSOR

START MENU KEEPS POPPING UP. I'VE RESTARTED THE COMPUTER, SCANNED FOR VIRUSES, AND RUN AN UPDATE. NOTHING STOPPED THE CONSTANT POPPING OF THE START MENU. ALSO, WHEN USING THE KEYBOARD TO TYPE IN GOOGLE SEARCH BAR OR EVEN TRYING TO TYPE AN ESSAY IN WORD, THE KEYS ARE NOT MATCHING. IF I CLICK "R'' IT OPENS RUN "U" OPENS SETTINGS. I CAN'T TYPE A WORD OR ANYTHING. HOW DO I FIX THIS?? THANKS IN ADVANCE!

[Nirvana_95]

Hi @DCDVILLALOBOS

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you please use the link below and update the drivers. Once done, let me know the outcome of it: https://support.hp.com/in-en/drivers 

If the issue persists, please boot into safe mode and check for functionality in safe mode: https://support.hp.com/in-en/document/c00806682 

Hope this helps! Keep me posted. 

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