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- Desktops
- Desktop Video, Display and Touch
- DISPLAY DAMAGE

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1 REPLY 1
05-13-2023 06:17 AM - edited 05-13-2023 06:18 AM
Unless it has been only a few weeks it is unlikely it can be returned.
It is possible, but not easy, to replace the screen. You need to disassemble and obtain a part number off the back of the display. Either the HP part number or a Samsung or LG number.
Depending on your location you might obtain the part at Aliexpress or eBay.
or possibly look it up here: https://partsurfer.hp.com/partsurfer/
Make sure the vendor allows returns.
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