DISPLAY PROBLEM

[Gary626]

HP Pavilion All-in-One - 23-q214

One large dark "triangle" shaped area has recently appeared on the right side of the screen.  There is also one smaller one above it.

What is causing this, and can it be repaired?  The computer is 7 years old and otherwise works/functions great.

Thanks/Gary F

[Irfan_06]

Hi @Gary626,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with the display on your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Follow the below steps to access the BIOS menu.

1) Hold the power button for at least five seconds to turn off the computer. (Wait for a few seconds after releasing the power button)

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.

If the issue appears on the BIOS, there is an issue with the hardware.

Or

Kindly refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

If the issue still persists, please click on this link for advance troubleshooting.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Gary626]

Thanks for the reply. I may not have explained the issue correctly, so I am attaching a photo of it to this reply for reference.  It doesn't seem like a 'pixel' problem, but more like the side lighting has diminished in a couple of places.  The large "triangle" area grows to that size after a few minutes of the display being on.  When it's first turned on, it's very small, such as the one above it.  There is also a couple of white splotchy areas at the bottom.

Any ideas?  Is this fixable, or am I going to have to purchase another computer because I can't just swap out the display with an AIO?  Is there an option to plug in another display as a slave to the AIO?

Thanks/Gary F

[Irfan_06]

Hi @Gary626,

I am sorry to hear that the above steps did not help much as it seems like an issue with the display.

We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day. <br />Irfan_06 – Moderator.

HP Support

[Crday06]

Did you ever find a solution to fix this problem? I have the same thing going on with mine.