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‎03-08-2021 10:47 AM

HP Recommended
Product: Hp Touchscreen
Operating System: Microsoft Windows 10 (32-bit)

Hello. Does anyone have the answer on how to fix my touchscreen and camera? They both worked a couple months ago. First the touch screen stopped working, then the camera stopped about two weeks later. I have contacted Microsoft support and they tried to fix but was unsuccessful. I had uninstalled the camera app and now i cant figure out how to reinstall it, thinking that would work. now I've made it worse. UGHHHH help please!!!

1 REPLY 1

‎03-11-2021 12:13 PM

HP Recommended

Hi@jen267, Welcome to the HP Support Community!

  

May I know the Operating system using?

 

May I know the model number of the notebook?

 

check for Windows update?

 

Please share the info I can share the troubleshooting step to resolve the issue 

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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