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‎05-16-2019 06:04 PM

HP Recommended
Product: Compaq Presario (HP)
Operating System: Microsoft Windows 7 (64-bit)

When I start up my computer, the resolution on the screen is set at...640x480-60hz. When I go into screen resolutions, I reset it to...1366x768-60hz and click Apply. This is the reccomendation.

If I restart my desktop, the resolution comes back up as 640x480.

Also, when I press the Auto Button on the monitor, it says( auto adjustment in progress) and shows 1366x768. But it is still 640x480 when it finishes.

If anyone has any ideas, I am all ears.

Thankyou

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-17-2019 04:05 PM

HP Recommended

@JSR1946

Welcome to the HP Community

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

    Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

 

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

If the issue persists, refer to this document: https://support.hp.com/us-en/product/hp-value-18-inch-displays/7274727/model/3770761/document/bph052... for Display Quality issue.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎05-17-2019 04:05 PM

HP Recommended

@JSR1946

Welcome to the HP Community

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

    Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

 

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

If the issue persists, refer to this document: https://support.hp.com/us-en/product/hp-value-18-inch-displays/7274727/model/3770761/document/bph052... for Display Quality issue.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎05-21-2019 06:05 PM

HP Recommended

I went to control panel...device manager...clicked on the arrow beside display adapters and right clicked on the adapter and clicked on  "Update Driver Software".

Everything is running smoothly now.

Thankyou for your assistance.

Was this reply helpful? Yes No

‎05-21-2019 06:19 PM

HP Recommended

@JSR1946

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

Take care now and do have a great week ahead.

:)Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
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