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Stuck on a Black Screen? Quick Fixes for Your HP Desktop! Click here for the details.

‎12-25-2025 02:30 PM

HP Recommended

I have a brand-new Windows 11 Pro OmniDesk desktop PC and HP 524da monitor. At random times, generally after approximately 30 minutes of playing YouTube videos, the display goes haywire. The picture starts sliding left to right, and the entire screen will sometimes go blank. Then the screen images may also get slightly distorted.  I would upload a video to demonstrate the problem if this system allowed that. The weirdest part is that screen recording software does not capture the problem. It can only be seen by me, so I had to record a video with my cell phone while the problem was occurring. Here is a link to a recording on my Google Drive: https://drive.google.com/file/d/1HqKfAgoPEDaCUX2JNhHMm-lBXRnhpMtn/view?usp=drive_link

 

I have tried all the standard troubleshooting steps: replacing the HDMI cable, testing the monitor on a different computer and a different monitor with my new OmniDesk. I have had chat support work on the issue. They updated the drivers and the BIOS. I even performed a reinstallation of the operating system. Not even that cured the problem. Does this sound like a potential hardware defect from damage caused during shipping?

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