• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-26-2021 08:23 AM - edited ‎03-26-2021 08:28 AM

HP Recommended
Product: HP Pavilion Ryzen 5 8GB 1TB 256GB GTX1650 Gaming PC
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have a HP desktop computer with HP Erica 8643 Motherboard and I am trying to disable the iGPU (Ryzen 5 3400G) because only 5.91 GB of the 8 GB RAM are being used, but I cannot find any way to do this. I am on the latest BIOS, F.30.

 

Does anyone have any suggestion please?

 

Thank you.

 

Model number: TG01-0019na

Part number: 1D4A6EA#ABU

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-26-2021 08:37 AM

HP Recommended

Hi:

 

Even if you were able to disable the onboard graphics (which isn't possible), your PC was designed that way on purpose to have such a high reserved memory.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to models with AMD Ryzen 3xxx processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

 

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-26-2021 08:37 AM

HP Recommended

Hi:

 

Even if you were able to disable the onboard graphics (which isn't possible), your PC was designed that way on purpose to have such a high reserved memory.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to models with AMD Ryzen 3xxx processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

 

 

Was this reply helpful? Yes No

‎03-29-2021 04:37 PM

HP Recommended

Thank you very much for the reply and accurate information.

 

That is very unfortunate for me to find out, as I do not need at all this 'design', or how they usually call it, "feature".

 

Very disappointed I must say. Thanks again for the help!

Was this reply helpful? Yes No

‎03-29-2021 05:46 PM

HP Recommended

You're very welcome.

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.