Display HP32s issue

[MB1012]

Good morning,

just recently my HP 32s display turned black (both when connected to notebook as well as not connected).

It shines bit green light by the frame.. and when touched the menu button (or connected to pc) it shows multiple gray lines from top to bottom (when touching the menu button the lines changes... so it seems that the display is responding).

I tried to reset the display via hardware reset (power button pushed) .. but it didn´t help..

Is there any other option: e.g. drivers issue, ? or shall I directly take it to the service for repair?

thank you
MB

[A_Gayathri]

Hi @MB1012 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you've already taken some troubleshooting steps, but the issue persists. The presence of the green light and the responsiveness of the display when interacting with the menu button suggest that the display itself might be operational, but there could be an issue with the internal components or the connection between the display and the computer.

Here are a few additional steps you can try:

Check Cables:

• Ensure that the cables connecting your HP 32s display to your computer are securely plugged in. Try using a different cable to rule out the possibility of a faulty cable.

Test on Another Computer:

• Connect the HP 32s display to another computer, if possible. This can help determine if the issue is with the display itself or with the computer.

Update Graphics Drivers:

• Check if there are any available updates for your graphics drivers on your computer. Outdated or incompatible graphics drivers could potentially cause display issues.

Check Power Supply:

• Ensure that the display is receiving a stable power supply. Try plugging it into a different power outlet or using a different power cable.

Factory Reset:

• If your display has a factory reset option in the menu, you might want to try that to revert it to its default settings.

I hope this helps. 

Take care and have a good day.

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Gaya1239

HP Support