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Posts: 9
Member Since: ‎03-13-2017
Message 1 of 5 (219 Views)
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Display Overlapping

Product Name: 19-2304
Operating System: Microsoft Windows 8.1 (64-bit)

I had bought a motherboard for 21-2024 after an HP specialist told me that it was compatible with the All-in-One 19-2304. Only problem is that I cannot see the rest of the right and bottom of the display, even in Bios menu. .I did resolution and did not help. Do the jumbers on the motherboard need to be moved or what needs to be done?

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Re: Display Overlapping

@Dessenboro

Thank you for posting on the HP Support Forums,

 

This looks like one of those dicey situations considering you've already contacted phone support twice and yet the issue persists, don't worry though as I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

 

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

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HP Support Agent
Posts: 9,014
Member Since: ‎08-11-2014
Message 2 of 5 (193 Views)

Re: Display Overlapping

 

@Dessenboro

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

As I Understand there is a Display Overlapping happening on the computer after the motherboard was replaced,

No worries as I'd love to help, however, I need a few more details to provide an accurate solution:

Did you ensure all the cables and connectors are in place before you turned it on?

Besides the 21-2024 may have support for a 21inch display instead of the 19inch display on the 19-2034, did you check with the local store or tech before getting it replaced?

Do you get any error messages?

 

Eager to help, Awaiting your reply.

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

Top Student
Posts: 9
Member Since: ‎03-13-2017
Message 3 of 5 (185 Views)

Re: Display Overlapping

No but called HP twice just for verification to double check to make sure. No error message is reported. But it's just overlapping cannot see the bottom or right side by 2 inches.
HP Support Agent
Posts: 9,014
Member Since: ‎08-11-2014
Message 4 of 5 (173 Views)

Re: Display Overlapping

@Dessenboro

Thank you for posting on the HP Support Forums,

 

This looks like one of those dicey situations considering you've already contacted phone support twice and yet the issue persists, don't worry though as I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

 

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

Top Student
Posts: 9
Member Since: ‎03-13-2017
Message 5 of 5 (163 Views)

Re: Display Overlapping

And the thing is that its not Auto detecting the display, just the card itself. When I try to resolute it to a smaller size, it look like it becomes bigger. And that's the reason why I checked with HP support representative to make sure before I buy something.
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