Display black off & go to power saving mode every time touching the screen

[Lo8906]

we were bought these HP all in one touch screen PC for our shop use since november 2016, everything was go prfectly but since 1 month ago our working staff the display will go power saving mode quite often when they touching the touchscreen display. We were try to disable the driver for touchscreen & the problem was gone, we gonna ask if this was the factory defact & are we able to claim an warranty for the touchscreen Faulty. 

Thank You

[Jeet_singh]

Hi @Lo8906,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the display going off to power saving mode on your HP All in one PC. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware on the PC before the issue started?

Did it happen after a recent update? If so, have you tried to perform a System restore to a previous date where it was all working fine.

Have you tried to update the drivers either using Windows update or using HP Support Assistant?

In the meantime, let's try these steps here: 

Let’s start with performing a hard reset to release any excessive static/power that could have caused the issue: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

5. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. 

6. After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers. 

Second, enable the touch screen driver in Device Manager: 

1. In Windows, search for and open Device Manager. 

2. Expand the Human Interface Devices heading. 

3. The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device. 

4. If the option to enable the device is included in the menu, click Enable. 

If the Enable option does not appear in the menu, continue to the next step: 

1. Reinstall the touch screen driver in Device Manager 

2. Install Windows updates 

3. Update the BIOS and graphics driver 

4. Configure the touch display 

5. Perform a touch screen diagnostic test in HP Hardware Diagnostics UEFI 

6. Adjust the power management settings for your touch screen 

7. Reset your computer 

8. Perform a Microsoft System Restore 

9. Perform an HP System Recovery 

Click here to know: How to perform each step. 

I hope this helps. Let me know how it goes for further assistance. I'll be more than happy to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,