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HP Recommended
M27 ha
Microsoft Windows 10 (64-bit)

I bought 2 new Hp m27 ha monitor's from verified Hp showroom but all of a sudden both displays went off showing a message such as HDMI inactive ... both the monitors are experiencing the same issue and it has been a week since this is happening .. all the shortcuts have been checked but nothing worked 

1 REPLY 1
HP Recommended

Hi @M27ha,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Since you have already tried troubleshooting, to fix this issue, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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