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‎06-22-2022 09:17 AM

HP Recommended
Product: HP ENVY All-in-One - 32-a1050
Operating System: Microsoft Windows 11

HP Envy All-in-One PC, NVIDIA GeForce RTX 2070, 10th Gen Intel Core i7-10700 Processor, 32 GB RAM, 1 TB SSD Storage, 31.5” 4K UHD Display, Wide-Color-Gamut & 600 nits Peak Brightness (32-a1050, 2021)

I purchased this less than a year ago; I turned it on the other day and the display suddenly has white boxes all over the screen. I updated all the display and video card drivers, but they won't go away. I did not mishandle, bump,  or break this desktop in any way. This cost me $2500, so I really want to know why this happened and if it can be fixed. Thank you.

Category:
3 REPLIES 3

‎06-22-2022 10:35 AM

HP Recommended

It is possible that it is just the monitor
Try another monitor if possible
try the monitor, with another video source, if it has the same problem, then contact the after sales service for repair

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎06-22-2022 10:45 AM

HP Recommended

Thank you for your response. I did try the monitor with another video source - a bluray player. But the white spots are still  there. I also connected my laptop screen to the monitor, as a second display; and the there were no white spots on the laptop screen. Is this a common problem with HP All-In-One desktops?

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‎06-22-2022 10:57 AM

HP Recommended

I can't tell you that this is common, no, but it happens.
So since the computer is defective, contact your dealer, or HP support

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Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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