Display is blank when coming out of sleep mode

[cherbie23]

Computer starts up perfectly; the display works correctly coming out of a fresh startup. However, the display will not come out of sleep mode. The screen remains black and will periodically flash either a white or gray display. I have installed the most recent updates for Windows and HP. I have also performed several troubleshooting steps and can't get anything to resolve this issue. Any suggestions?

[DavidSMP · Accepted solution]

HI @cherbie23,

Good Day. A warm welcome to the HP community. I reviewed the case relating to the computer not waking up from sleep and it needs to be restarted for it to work again I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this.

• Did this happen after a recent Software or Windows update?

For now please try these steps:

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.Then restart the computer and update the bios chipset and graphics drivers from this link: http://hp.care/2hY59vz Please select the correct operating system and follow the on-screen instructions.

Please perform a hard reset from this link: http://hp.care/2nwQ054

Then perform these steps to see if it gets resolved:

1. Go to Control Panel, then click Power Options.
2. From the Select a power plan page, click Choose what the power buttons do from the list on the left panel.
3. On the Define power buttons and turn on password protection page, you then have the option of choosing what happens when you:
   • press the power button
   • press the sleep button
   • When I close the lid- select the sleep option (not shutdown or hibernate)
   • Now check again.

• If it does not work then please perform all the prescribed steps from this link: http://hp.care/2hYOFDm and follow the option “The computer does not wake up from sleep or hibernate mode”.Then check if the issue is resolved. Please disable Hybrid sleep as well.
• This should resolve the issue.
• If the problem continues, then perform these steps:

• To resolve this issue, perform the following the steps:

  Uninstall the Intel graphics driver, v22.20.16.4771 driver manually.

  Download and install the following SoftPaq to update the Intel graphics driver to v21.20.16.4639.

  Refer this document for more information: http://hp.care/2jjEi9R

• This will fix the issue.

Please change the power plan and set it to high performance from this link:http://hp.care/2rUUbXB

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

.Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[cherbie23]

It is working perfectly. I will let you know if anything changes. 

[Riddle_Decipher]

@cherbie23

Thank you for the replying,

I'm glad it's working and I recommend you keep the device under observation,

Please take your time and get back to me with the results (if, need be)

We'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,