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HP Recommended

Please observe your system in the BIOS to see if the same issue persists when you are in the BIOS.

 

Let me know.

NIRVANA_95
I am an HP Employee
HP Recommended

Please answer my previous question.  Look at the screenshot I have posted and advise what to do from there.

HP Recommended

The screenshot you have shared is the BIOS screenshot. Leave your system on the same screen and check if the issue persists on this screen.

NIRVANA_95
I am an HP Employee
HP Recommended

Nothing is happening whilst its on this screen. The issue I have described occurs when I am actually using the laptop i. e looking at websites and flicking between tabs. The screen periodically flickers and goes black and the mouse curser jumps around. The mouse curser isnt even visible when its in this BIOS screen so I cant see if the same issue is occurring with the curser flicking around. 

 

Since I reported this issue there have been a number of software updates but still the issues are occurring. 

HP Recommended

Ok my issue has not been resolved and you have not assisted further. How do I arrange for the laptop to be replaced as I believe it is still under warranty?

HP Recommended

Can you please reply!!! 

HP Recommended

@poppysimba,

 

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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