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BM21
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Display monitor not detecting signal

HP Recommended
Pavilion p6331 p-b
Microsoft Windows 7 (64-bit)

For almost a year I’ve been unable to turn on my computer and display an image. Until recently I decided to turn on my computer after months and the computer booted up normally but blanked on startup. I entered safe mode and everything went smoothly but instead of installing any pc recovery methods I went to system recovery and restored to a point in maybe April of 2019. I came back to see red pixels on the screen and had to shut off the computer and since that I’ve been unable to get a signal working again. I’ve tried to speak to a virtual agent, I don’t have any beeps, the lights aren’t blinking and the fan is spinning. I do have a loose latch on the gpu but I searched up that it shouldn’t be an issue.

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BM21
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I also while the monitor was still displaying, did a factory reset of the screen. But I don’t think it was an issue either 

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praveen196
HP Support Agent
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@BM21 Welcome to HP Community!

 

I understand that the Display monitor not detecting signals.

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Please update the BIOS and check.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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