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HP Recommended

Display, the screen always ask for pin number when it display

1 REPLY 1
HP Recommended

Hi @Bossflo,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

It sounds like your HP laptop may have a PIN set up for security purposes. The PIN is typically used to unlock the device and access the desktop. If you are being prompted for a PIN every time the laptop's display is on, it might be a setting in the power or security options.

 

Here are some steps you can try to resolve the issue.

 

Check Power Settings:

  • Go to "Control Panel" or "Settings."
  • Navigate to "Power Options."
  • Click on "Change plan settings" for the selected power plan.
  • Look for "Change advanced power settings."
  • In the Power Options dialog, expand the "Require a password on wakeup" option and ensure it is set to a reasonable option (like "Don't require a password").

Check Lock Screen Settings:

  • Open "Settings" and go to "Accounts."
  • Click on "Sign-in options."
  • Under "Require sign-in," make sure it is set to an appropriate option (like "Never" if you don't want it to prompt for a PIN frequently).

Windows Hello Settings:

  • If you are using Windows Hello (facial recognition, fingerprint, etc.), check its settings in "Settings" > "Accounts" > "Sign-in options."

Reset PIN:

  • If none of the above solutions work, you might consider resetting your PIN. You can do this in the "Settings" under "Accounts" > "Sign-in options."

Check for Updates:

  • Ensure that your operating system is up to date. Sometimes, updates include fixes for such issues.

Security Software:

  • If you have third-party security software installed, it might be enforcing additional security measures. Check the settings of your security software.

 

Remember to create a backup of important data before making significant changes to your system settings.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.