-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Video, Display and Touch
- Display, the screen always ask for pin number when it displa...

Create an account on the HP Community to personalize your profile and ask a question
12-06-2023 01:09 PM
Hi @Bossflo,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like your HP laptop may have a PIN set up for security purposes. The PIN is typically used to unlock the device and access the desktop. If you are being prompted for a PIN every time the laptop's display is on, it might be a setting in the power or security options.
Here are some steps you can try to resolve the issue.
Check Power Settings:
- Go to "Control Panel" or "Settings."
- Navigate to "Power Options."
- Click on "Change plan settings" for the selected power plan.
- Look for "Change advanced power settings."
- In the Power Options dialog, expand the "Require a password on wakeup" option and ensure it is set to a reasonable option (like "Don't require a password").
Check Lock Screen Settings:
- Open "Settings" and go to "Accounts."
- Click on "Sign-in options."
- Under "Require sign-in," make sure it is set to an appropriate option (like "Never" if you don't want it to prompt for a PIN frequently).
Windows Hello Settings:
- If you are using Windows Hello (facial recognition, fingerprint, etc.), check its settings in "Settings" > "Accounts" > "Sign-in options."
Reset PIN:
- If none of the above solutions work, you might consider resetting your PIN. You can do this in the "Settings" under "Accounts" > "Sign-in options."
Check for Updates:
- Ensure that your operating system is up to date. Sometimes, updates include fixes for such issues.
Security Software:
- If you have third-party security software installed, it might be enforcing additional security measures. Check the settings of your security software.
Remember to create a backup of important data before making significant changes to your system settings.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator