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- HP Community
- Desktops
- Desktop Video, Display and Touch
- Docing station

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1 REPLY 1
07-16-2024 08:53 AM
Hi @Dinvain,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
When connecting a laptop to a docking station and not getting a display on your external monitor, there are several troubleshooting steps you can take to identify and resolve the issue. Here's a detailed guide to help you through the process:
1. Check Connections
- Ensure Proper Connection: Double-check that all cables are securely connected to both the docking station and the laptop.
- Power Supply: Make sure the docking station is connected to a power source (if required).
2. Docking Station Compatibility
- Compatibility Check: Verify that the docking station is compatible with your laptop model.
- Driver Installation: Some docking stations require specific drivers. Check the manufacturer’s website for any necessary drivers and install them.
3. Display Settings
- Windows Display Settings:
- Press Windows + P to open the display options.
- Select "Duplicate," "Extend," or "Second screen only" to ensure the external display is recognized.
- Alternatively, right-click on the desktop and select "Display settings." Ensure the external monitor is detected and configured correctly.
4. Update Graphics Drivers
- Device Manager:
- Open Device Manager by right-clicking on the Start menu and selecting it.
- Expand the "Display adapters" section.
- Right-click on your graphics driver and select "Update driver."
- Choose "Search automatically for updated driver software."
5. Docking Station Firmware and Software
- Firmware Update: Check the docking station manufacturer’s website for any firmware updates and apply them if available.
- Software Utility: Some docking stations have accompanying software that needs to be installed. Ensure this is downloaded and installed.
6. Test Different Ports and Cables
- Different Ports: Try connecting the external monitor to a different port on the docking station.
- Different Cables: Use a different cable to rule out any cable issues.
7. Monitor Settings
- Input Source: Ensure the external monitor is set to the correct input source (HDMI, DisplayPort, etc.).
- Functionality Test: Test the external monitor with another device to ensure it’s functioning properly.
8. BIOS/UEFI Settings
- Check BIOS/UEFI: Some laptops have settings related to external displays and docking stations in the BIOS/UEFI.
- Restart your laptop and press the BIOS/UEFI key (commonly F2, F10, Delete, or Esc).
- Look for display or external monitor settings and ensure they are enabled.
9. Power Cycle the Docking Station
- Power Cycle: Disconnect the docking station from the power source and laptop. Wait for a few minutes, then reconnect everything and try again.
10. Test with Another Laptop
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
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