• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-12-2024 05:37 AM

HP Recommended
Product: HP EliteDisplay E243d 23.8-inch Docking Monitor
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone, first time posting here!

 

I have the "HP EliteDisplay E243d" that I use as my docking on my working station. I plug everything on him like keyboard, mouse and camera and just use the USB-C connect to my laptop "HP EliteBook 840 G8 Notebook PC". It was working perfectly, also charging my notebook without a need of extra charger. I had one problem last year, when I got a new Windows update and the dock stopped working, that time I had to buy a new USB-C cable, 10gb (thunderbolt 3 I guess). It happened again, and I bought again a new cable, not now Thunderbolt 4, 40gb, 240w, 8k. Now it is working again, but my latpot is not charging! I tried to reset the battery holding the power button for 15seg, when I do this, the battery starts to charge but when it recognize the monitor, it stops again.

 

All drivers are updated, I had also changed the monitor configuration but nothing worked. Hope anyone can help me. 

 

Thanks!

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.