Dp ports do not work alone: Omen 30L GTX 3080

[Allankayak]

I have an Omen 30L Ryzen 7/ GTX 3080 + 2 AOC 1440p monitors +HDMI and DP ports.
I want to run both screens in 1440p @ 60 or 70hz
I bought 2 ELS Dp cables @32.4 gbps and 2k, 4k, and 8k. But with 2 DP cables, nothing displays. If I use a HDMI to HDMI cable it gives 1440p. But then the other cable needs to be a HDMI to DP cable, but that onl y gives  gives only 1080

Why cant I just use two DP ports with good cables to my DP equipped monitors?

[sandytechy20]

@Allankayak

Welcome to the HP support community.

I understand that you want to run both screens in 1440p @ 60 or 70hz, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Allankayak]

Thanks.

Yes, everything is updated.  I run updates all the time to keep current.  But none of this has enabled 1440p on the DP ports.  And as I mentioned, if use a DP cable, from DP port to screen DP port, nothing is displayed.  It only works when I go from the computer DP to the screen HDMI.

[sandytechy20]

@Allankayak 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers