Dual Monitor Support problems

[KJgardens]

I have an HP Pavilion with AMD Ryzan 7 processor.  I am unable to get my two monitors to work as dual monitors on this machine.  I used the two monitors successfully on my previous HP desktop which I just replaced with this HP Pavilion.  I have one monitor connected through the VGA port and the other through the HDMI port, using a VGA to HDMI cable.  When I set up the monitors to work as dual monitors, I am unable to move items using the mouse to the other screen.  The mouse "stops" at the primary screen.  I have checked the settings for the mouse and it is set to "ease cursor movement between multiple displays".  I have tried switching the monitors between ports and I have tried using a wired mouse vs wireless.  Nothing works. 

Does this system not support dual monitors through the display adaptor?  I am very frustrated to have a new computer that does not function as well as my older computer.

[Garp_senchau · Accepted solution]

@KJgardens,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check connections:

• Make sure both monitors are securely plugged in (one in VGA, the other in HDMI).

Open Display Settings:

• Right-click on the desktop and click Display settings.

Detect monitors:

• Scroll down and click Detect under "Multiple displays."

Extend displays:

• In the same settings, choose Extend these displays from the dropdown.

Arrange displays:

• Drag the monitor icons to match how the monitors are set up physically on your desk.

Set primary monitor:

• Click on the monitor you want to be primary (where the mouse starts) and select Make this my main display.

Update graphics drivers:

• Go to Device Manager, expand Display adapters, right-click the adapter, and click Update driver.

Restart your PC:

• Restart the computer to apply changes.

You may refer this guide: Click here

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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