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MJFB1
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Dual Monitors Extended Page VGA Monitor working fine HDMI not receiving a signal

HP Recommended
HP Slimline 260-p026
Microsoft Windows 10 (64-bit)

I have been very happily using a Dual Monitor Set-up with a Samsung S24D300 (24" Screen HDMI connection at a resolution of 1920 X 1080 @60Hz) and an Acer P221w (22" Screen VGA connection at a resolution of 1680 X 1050 @ 60Hz)  the Samsung is plugged into the HDMI port and the Acer is plugged into the VGA port and I used the extend display setting across both monitors. This worked fine until this morning when my HDMI monitor would not boot up but the VGA screen came up fine. I tried all the easy stuff check connections, use a different HDMI cable, etc and no love. I plugged the Samsung into the VGA and it worked fine. Also when I booted up the monitors I noticed the Samsung when plugged into the HDMI would show the HP logo. Also, HP help page said I needed a new Bios so when I loaded it both screens lit up while it was being installed only to go blank on the HDMI Screen after the program was loaded so I know the HDMI is sending a signal that my monitor is playing. What I need help on what is in the software for the graphics card that is preventing this to boot up completely. Is there someone who can help me?

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@MJFB1
Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. I have a few troubleshooting steps we could try to fix the issue:  

Try to perform Windows Update and HP Support Assistant in order to update the system software and drivers:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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