During a Zoom meeting, my webcam stopped working. Now my computer can no longer detect the camera.

[LAEllie]

I have an all-in-one HP desktop computer,

[Kuroi_Kenshi]

Hi @LAEllie,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Your Computer:

• Sometimes a simple restart can resolve the issue by reinitializing the webcam.

Check Webcam Connection:

• Ensure that the webcam is properly connected (if it's an external webcam).
• For built-in webcams, ensure there are no physical obstructions.

Update or Roll Back Drivers:

• Update Driver:
  1. Right-click on the Start button and select "Device Manager".
  2. Expand the "Imaging Devices" or "Cameras" section.
  3. Right-click on your webcam and select "Update driver".
  4. Choose "Search automatically for updated driver software".
• Roll Back Driver:
  1. In Device Manager, right-click on your webcam.
  2. Select "Properties".
  3. Go to the "Driver" tab and click on "Roll Back Driver" (if available).

Re-enable the Webcam:

• Sometimes the webcam might be disabled in the device manager.
  1. Open "Device Manager".
  2. Expand "Imaging Devices" or "Cameras".
  3. Right-click the webcam and select "Enable device".

Check Webcam Privacy Settings:

• On Windows 10/11:
  1. Go to "Settings" > "Privacy" > "Camera".
  2. Make sure that the toggle switch under "Allow apps to access your camera" is turned on.
  3. Ensure that the specific app (like Zoom) has permission to access the camera.

Reinstall the Webcam Driver:

• Uninstall the webcam driver and then reinstall it:
  1. In "Device Manager", right-click on your webcam.
  2. Select "Uninstall device".
  3. Restart your computer. Windows should reinstall the driver automatically.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,