Error in the assembly

[fimukas]

Hello,

I have an HP Z24q G3 monitor, and unfortunately the wrong cable was included in the package – a FireWire (IEEE 1394) cable was included instead of a USB B cable.

This was disappointing, as you would expect everything to be in place with such a quality product. HP has a good reputation, but such “small flaws” do not fit the company’s brand.
I had to buy a new cable myself because I could not use my monitor as intended.

I hope you take my feedback seriously and review the packaging process.
It would be fair for the customer to receive exactly the cable that is promised in the instructions and product description – and not have to deal with packaging errors yourself.
Thank you in advance for your response. I hope HP continues to stand by its quality – not just in advertising.

[M_Salman]

Hi @fimukas,

Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience you experienced. We understand how disappointing it can be to receive an incorrect cable with a new product.

Your feedback is important, and concerns related to missing or incorrect accessories are best handled directly by our HP Support team, as they can review the order details and assist with the appropriate resolution.

We recommend contacting HP Support through the official support channels so they can help you further and ensure this is addressed properly.

Support Link: Official HP® Support

Thank you for taking the time to share your experience and for your understanding.