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‎11-28-2023 11:03 PM

HP Recommended
Product: HP ENVY x360 14 inch 2-in-1 Laptop PC 14-es0000 (743S9AV)
Operating System: Microsoft Windows 11

My new laptop won't read the picture i uploaded to my computer from a micro disc. Says it can't read HEIC/HEVC Format. What can I do?

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1 REPLY 1

‎11-29-2023 06:20 AM

HP Recommended

The HEIC/HEVC Format comes from iPhone/iPad (Apple) devices.  Some conversion is required for the software on the PC to recognize the picture.  I saw an app in the Microsoft store that can solve that

https://apps.microsoft.com/detail/9N8K5QXZSJNV?hl=en-US&gl=US

But there is guide to show you how to do it for free.

https://www.windowscentral.com/software-apps/windows-11/how-to-add-support-for-heic-and-hevc-files-o...

 


I'm not an HP employee.
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