Flashing screen problem after wake from sleep mode

[RobertSF]

Hi Chimney,

Thanks for all your suggestions.

My computer has been working very well for the last couple of days, but in case I need to try this,  I do have a dumb question regarding your instructions:  If I delete the display adapter driver as you suggest, will the computer still work well enough in order for me to go to the Intel website and download the new driver?  I've never done this before, so I guess I don't understand what impact deleting the driver would have on the proper operation of the computer.  By the way, I checked the display adapter that is currently on my computer (Intel(R) HD Graphics 4000), and the associated date is April, 2017, so it is a recent version.  As you can probably tell, I am NOT an expert in computer maintenance, so I have to ask these questions prior to running these steps, which I'll only do if the problem re-appears.

Thanks for your help and time!

[Chimney_83]

Thanks for the reply, once you uninstall the display adapter and restart your computer. Windows will install a generic driver and later you can install the driver from Intel website. 

If you are not sure, you can download the driver from Intel website and then uninstall the display driver. 

Restart your computer and install the downloaded driver from Intel website. 

Alternately, you can contact our phone support team, as they can take a remote of your computer and perform the same task. 

Keep me posted. 

[Dynawoman]

It still isn't working

[Chimney_83]

Thanks for the reply and trying the suggested steps, please contact our phone support team for further assistance. 

You can also try a Push button reset on your computer. Click here. 

Keep me posted. Good Luck.

[Dynawoman]

Thank you.  Since rebooting after updating new driver and running cmd as above, It now seems to go black, but not totally in sleep mode and comes right up.  I'm fine with this for now.  Better than having to reboot all the time.  Thank you for all your help.

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.