Foulty driver

[vlad523108]

Hello guys. I have a problem with an HP Envy x360 2 in 1 laptop. After some updates i can no loger use the tablet mode on the laptop. When i flip the screen, the laptop goes into tablet mode but touchscreen doesn't work. In device manager i have a foulty driver. I've tried everything i can think of: 3rd party driver update, drivers from hp and intel, drivers from web, updating bios, firmware, installing a fresh os, etc
I'm wondering if anyone else faced this problem.and if there is a workaround. I can always send it to repair since is in warranty but first i thought i'd ask here and not wait a month for service.
Thank you all

[Raj_05]

Hi @vlad523108,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the touchscreen functionality on your HP Envy x360 2-in-1 laptop isn't working properly due to a driver issue. Since you've already tried many steps like updating drivers, firmware, and even reinstalling the OS, the problem might require some additional troubleshooting.
 

Potential Causes

1. Faulty HID Driver: The touchscreen driver is typically listed under "Human Interface Devices" in Device Manager as "HID-compliant touch screen."
2. Conflict from Windows Updates: Sometimes, Windows updates install generic drivers that are incompatible with the device.
3. Hardware Issue: Though less likely, it could be a hardware issue with the digitizer.

Workaround and Steps to Resolve

Identify the Faulty Driver

• In Device Manager, look for any yellow warning icons (⚠️).
• Right-click on the driver and check the Properties to see if there's an error code. If possible, share the error code.

Uninstall and Reinstall Touchscreen Driver

• In Device Manager, under Human Interface Devices, locate the HID-compliant touch screen.
• Right-click and Uninstall Device. Check the box to delete the driver.
• Restart your laptop to let Windows reinstall the default driver.

Reset Sensors with Intel I2C Driver

Some 2-in-1 devices use Intel I2C or GPIO sensors for touchscreen functionality.

• Go to Device Manager > System Devices.
• Look for Intel I2C Controller or Intel GPIO Controller.
• Uninstall and reinstall the driver from HP's website for your exact model.

Check Action Center and Tablet Mode Settings

• Ensure Tablet Mode is enabled in Settings > System > Tablet.
• Verify touchscreen is set up in Settings > Devices > Pen & Touch.

Run HP Hardware Diagnostics

• Restart the device and repeatedly press F2 to enter the HP Diagnostics menu.
• Run a touchscreen test under Component Tests.

[Raj_05]

Manually Download and Install Drivers

Download specific drivers for your device:

• Touchscreen Drivers: Go to your model's page on HP's official site and search for "Touchscreen Firmware" or "HID Drivers."
• Chipset Drivers: Update the chipset drivers, as they handle many input functions.

Roll Back Updates

If the issue started after an update:

• Go to Settings > Windows Update > Update History.
• Select Uninstall Updates and roll back any recent updates.
• Disable automatic updates temporarily and see if this resolves the issue.

Test with Linux Live USB

To rule out hardware issues:

• Boot your laptop using a Linux Live USB (e.g., Ubuntu).
• Check if the touchscreen works in Linux. If it does, the issue is software-related.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[vlad523108]

The error code for the driver is code 10, the device failed to start. 

I tried uninstalling the driver but no luck

There is no tablet mode setting in windows 11

[vlad523108]

In f2 setting i don't have an option to test touchscreen. Only memory, storage, processor, keyboard

[Raj_05]

Hi @vlad523108,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support